Hi all.
I know this subject has been mentioned previously, with several threads in this forum, but I can't find a definitive answer to my basic question:
Does the SAP Warranty Claim process work with PM (not CS) for a vendor (not customer) warranty?
For example, we buy an object which comes with a one-year warranty from the manufacturer/vendor. It breaks down within this time. We want to send this back to the vendor for repair/replacement. I've configured all of the PM warranty functionality (master warranties, counters, etc.) and have assigned a master warranty to the equipment. When we create a PM notification, we get a pop-up messages if the warranty is active. I guess my question is....what happens next? Can we have the notification trigger a warranty claim for the vendor? Or is that just for CS notifications to accept returns from customers? Does SAP offer any additional functionality in this area for warranty returns to the vendor?
Any insight from the experts would be very much appreciated.
Paul